The reason I'm not going to write "PayPal sucks" is probably because they seem to be somewhat better than the competition when it comes to receiving payments from around the world in a secure way. I do plan on trying MoneyBookers as well and it seems that other competitors either take hefty fees (WorldPay want 200GBP set-up fee...) and/or are limited in currencies and countries of availability.
So here's are some of the problems of PayPal for my website for collectors:
* Fees. Though almost anywhere on their site they publish the fees to be up to 3.4%, a closer examination reveals 3.9% for "cross-border" transactions (I'm sure the guy who made that bs up got a great bonus afterwards) plus a good 2.5% spread on currency conversion. So we're getting to 6.3% WITHOUT mentioning the fee per transaction and withdrawl fee.
* Support. My worst support experiences ever. Customer support first reply was always automated and faintly related to the question. Subsequent replies were never helpful. Technical support was lacking technical knowledge and misdirected me more than helping.
* Site Usability. They could have done a much better job at that. Navigation is horrible and sessions often expire. Many times I got sporadic server errors.
For the finishing paragraph I'll write the good things: setup was relatively painless and PayPal is popular and thus consumers feel secure using it.
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